Create a Time-Bound Citizen Complaint Tracking System

Citizens frequently report problems such as potholes, damaged streetlights, overflowing drains, garbage accumulation and water supply issues. The biggest frustration is often not knowing whether the complaint has been received or when it will be resolved. Create a simple citizen complaint system where residents can report a civic issue and receive a complaint number. The system should show the responsible department, expected resolution timeline and current status. Citizens should be able to track whether a complaint is received, assigned, being worked on or resolved. Repeated or unresolved complaints should be escalated automatically.