Privacy Policy

This Privacy Policy (“Policy”) explains how NetaSampark Technologies Private Limited (“NetaSampark”, “Company”, “we”, “our”, or “us”) collects, processes, stores, uses, transfers, protects, and discloses information in connection with our websites, applications, APIs, dashboards, election analytics systems, campaign intelligence tools, communication infrastructure, AI systems, software platforms, integrations, and related services (collectively, the “Platform” or “Services”).

By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

1. Scope of this Policy

This Policy applies to information processed through:

• netasampark.com;
• NetaSampark web applications;
• APIs and integrations;
• Analytics dashboards;
• Campaign intelligence systems;
• Survey systems;
• Communication modules;
• AI and automation systems;
• Customer support interactions;
• Lead generation and inquiry forms;
• Operational and security systems.

This Policy does not override separate enterprise agreements, DPAs, or platform-specific contractual terms where applicable.

2. Information We Collect

Depending on how you interact with the Platform, we may collect the following categories of information:

2.1 Account & Identity Information

• Name;
• Email address;
• Phone number;
• Organization details;
• Campaign affiliation;
• Role and designation;
• Authentication credentials;
• Profile information.

2.2 Campaign & Operational Data

• Constituency data;
• Booth information;
• Survey responses;
• Volunteer data;
• Communication records;
• Campaign workflows;
• Political outreach information;
• Uploaded files and datasets;
• Analytics configurations;
• Voter engagement metrics.

2.3 Technical & Device Information

• IP addresses;
• Browser type;
• Operating system;
• Device identifiers;
• Network information;
• Session logs;
• Error diagnostics;
• Performance metrics;
• API activity logs;
• Security telemetry.

2.4 Usage & Behavioral Information

• Pages viewed;
• Features accessed;
• User interactions;
• Session duration;
• Navigation patterns;
• Platform engagement;
• Operational activity logs;
• Analytics usage.

2.5 Communications Data

• Emails;
• Support requests;
• Contact form submissions;
• Messages sent through platform tools;
• Notification preferences;
• Communication logs.

2.6 Cookies & Tracking Technologies

We may use cookies, pixels, local storage, analytics tags, and related technologies for session continuity, analytics, security, performance monitoring, and functionality. On the public citizen website, access and refresh tokens for signed-in users are stored in browser localStorage; we do not rely on authentication cookies for that surface.

2.7 Citizen Identity Verification (KYC)

When you use the “Verify Identity” feature on the citizen Platform, we collect and process information necessary to verify that you are a real person associated with the voter details you submit, and to maintain an audit trail for security, abuse prevention, and lawful requests by competent authorities.

• EPIC / voter identity claims you submit (for example EPIC number, name, state, and date of birth);
• A live photograph captured via your device camera or a phone capture session linked by QR code;
• Precise geolocation (latitude, longitude, accuracy, and related sensor fields), where you grant permission;
• IP address, user-agent, and approximate network metadata;
• Device and browser environment details (for example platform, language, timezone, screen size, and connection hints);
• Consent records (purpose, timestamp, and privacy policy version) captured before camera/location access;
• Technical session identifiers for the capture and review workflow.

Live photos and associated KYC metadata are stored on secured infrastructure accessible to authorized reviewers. We retain this information for as long as reasonably necessary for verification, dispute handling, fraud prevention, regulatory or legal obligations, and responses to lawful government requests, after which it may be deleted or anonymized according to our retention practices.

3. Sensitive & Political Data

Because the Platform may be used for campaign, political, outreach, governance, constituency management, or election operations, certain uploaded data may involve:

• Political affiliations;
• Constituency insights;
• Public sentiment analysis;
• Survey responses;
• Volunteer information;
• Outreach segmentation;
• Public engagement information.

Customers are solely responsible for ensuring lawful collection, lawful basis, consent management, and legal authorization for all data uploaded to the Platform.

4. How We Use Information

We may use collected information to:

• Provide and operate the Platform;
• Authenticate users;
• Deliver analytics and AI outputs;
• Generate reports and dashboards;
• Facilitate communications;
• Monitor system performance;
• Detect fraud and abuse;
• Maintain security;
• Improve products and features;
• Develop AI and analytics systems;
• Provide support services;
• Respond to legal obligations;
• Enforce agreements and policies;
• Conduct internal analytics and benchmarking;
• Prevent unauthorized activity.

5. Legal Bases for Processing

Depending on jurisdiction and applicable law, we may rely upon:

• Consent;
• Legitimate interests;
• Performance of contracts;
• Compliance with legal obligations;
• Security and fraud prevention interests;
• Operational necessity;
• Business continuity interests.

6. AI, Analytics & Automated Processing

The Platform may use machine-learning systems, statistical models, AI engines, automated segmentation tools, predictive systems, and algorithmic processing.

Such systems may:

• Generate recommendations;
• Produce classifications;
• Create voter or outreach segmentation;
• Analyze engagement patterns;
• Generate comparative analytics;
• Produce automated insights.

AI-generated outputs may contain inaccuracies, estimation errors, incomplete analysis, statistical limitations, or unintended results.

Users are responsible for independently validating AI-assisted outputs before relying on them for operational, political, strategic, legal, or campaign decisions.

7. Sharing & Disclosure of Information

We may share information with:

• Cloud infrastructure providers;
• Hosting providers;
• Telecom and messaging providers;
• Analytics providers;
• Security vendors;
• Authentication providers;
• Professional advisors;
• Compliance and audit partners;
• Government authorities where legally required;
• Corporate affiliates and subsidiaries.

We do not sell personal information in the traditional sense.

8. Third-Party Services

The Platform may integrate with or depend upon third-party services such as:

• Cloud providers;
• WhatsApp APIs;
• SMS gateways;
• Email delivery providers;
• Payment gateways;
• Analytics platforms;
• Authentication systems;
• Infrastructure providers.

Third-party providers may process information according to their own policies and practices.

9. Data Retention

We retain information only for as long as reasonably necessary for:

• Operational purposes;
• Legal compliance;
• Security monitoring;
• Dispute resolution;
• Contract enforcement;
• Platform improvement;
• Fraud prevention;
• Business continuity;
• Citizen identity verification (KYC) audit and lawful authority requests.

Retention periods may vary based on:

• Data category;
• Contractual obligations;
• Regulatory requirements;
• Security requirements;
• Operational necessity.

10. Security Measures

We implement commercially reasonable administrative, organizational, technical, and physical safeguards intended to protect information.

Security measures may include:

• Encryption;
• Access controls;
• Authentication systems;
• Audit logging;
• Monitoring systems;
• Infrastructure security;
• Incident detection systems;
• Security testing.

However, no method of storage, transmission, or internet infrastructure can be guaranteed completely secure.

11. International Data Transfers

Information may be processed, stored, or transferred across jurisdictions where we or our providers operate infrastructure.

Where legally required, we implement appropriate safeguards for international data transfers.

12. User Rights & Choices

Depending on applicable law, users may have rights to:

• Access information;
• Correct inaccuracies;
• Request deletion;
• Restrict processing;
• Object to processing;
• Withdraw consent;
• Request portability;
• Lodge complaints with regulators.

Certain rights may be limited by operational, legal, security, contractual, or regulatory obligations.

13. Cookies & Tracking Technologies

We may use:

• Session cookies (where a given product surface uses them);
• Analytics tags;
• Performance monitoring tools;
• Security-related cookies or similar identifiers;
• Local storage technologies (including citizen website auth tokens);
• Diagnostic tracking systems.

Users may manage cookies and clear site data through browser settings, though signed-in sessions and certain functionality may become unavailable. See also our Cookie Policy.

14. Children’s Privacy

The Platform is not directed toward children.

We do not knowingly collect information from children without lawful authorization.

15. Government & Legal Requests

We may preserve, review, or disclose information where reasonably necessary to:

• Comply with law;
• Respond to lawful requests;
• Protect rights and safety;
• Prevent fraud or abuse;
• Maintain platform integrity;
• Investigate security incidents.

16. Business Transfers

Information may be transferred as part of:

• Mergers;
• Acquisitions;
• Financing transactions;
• Corporate restructuring;
• Asset sales;
• Business continuity operations.

17. Security Monitoring & Logging

We may monitor systems, review logs, analyze traffic, detect anomalies, and investigate activity for operational, security, fraud-prevention, legal, and compliance purposes.

18. Data Accuracy

Customers are responsible for ensuring that uploaded data is accurate, lawfully obtained, and properly maintained.

NetaSampark is not responsible for inaccuracies in customer-provided data.

19. Changes to this Policy

We may modify this Privacy Policy periodically.

Updated versions will be posted on this page with revised effective dates.

Continued use of the Platform after updates constitutes acceptance of revised terms.

20. Contact Information