Privacy Policy

NetaSampark Technologies Private Limited (“NetaSampark”, “we”, “us”) operates netasampark.com, related mobile experiences, APIs, and optional leader-facing products (together, the “Platform”). This Privacy Policy explains what personal information we collect, why we use it, how long we keep it, and the choices you have.

Reading public pages does not by itself mean you consent to analytics or to every use of personal data. Optional analytics cookies load only after you accept them in the cookie banner. Creating an account, submitting a rating, or sending a form is a separate choice, explained at that step. If you use leader or organisation tools under a separate contract, that agreement may add terms. This page describes our practices; it is not a substitute for legal advice.

1. Scope

This Policy applies when you:

• Browse the Neta Directory, representative profiles, polls, ideas, guides, or other public pages;
• Create an account, sign in, rate a representative, vote, comment, or submit community content;
• Contact us, subscribe to updates, or book a demo;
• Use authenticated areas such as your dashboard or leader Command Center (where offered).

2. Information we collect

2.1 You provide directly

• Account details (name, email, phone where required, password or OTP verification);
• Ratings and optional written feedback about a representative’s public work;
• Poll votes, idea submissions, issue reports, and similar civic content;
• Messages you send through contact forms, support, or demo requests.

2.2 Collected automatically

• Device and browser type, IP address, approximate location derived from IP, pages viewed, and referral URLs;
• Session identifiers, security logs, and error diagnostics;
• Cookie and analytics data as described in our Cookie Policy.

2.3 From public and licensed sources

Representative directory fields (name, designation, constituency, party, election results, and similar facts) are compiled from public datasets such as data.gov.in and Election Commission of India publications. We do not treat those records as private facts you supplied to us.

3. Representative contact details

Phone numbers and email addresses shown on a representative’s profile are disclosed only after you sign in, to reduce scraping and misuse. We log access for security and abuse prevention. Do not use contact details for harassment, spam, or unlawful campaigning.

4. Ratings and anonymity

Citizen ratings feed the Neta Trust Score™. Your display name is not shown on the public rating. We store ratings with your account identifier so you can update or remove your submission and so we can detect abuse. Moderation may review text you submit with a rating.

5. How we use information

• Operate, secure, and improve the Platform;
• Authenticate users and prevent fraud, bots, and duplicate ratings;
• Publish aggregated trust scores and community statistics;
• Respond to support requests and legal notices;
• Send service-related messages (you can opt out of marketing where offered);
• Comply with law and enforce our Terms of Service.

We do not sell your personal information.

6. AI and automation

Some features may use automated systems to suggest content, detect spam, or help representatives respond. Outputs are assistive only; they are not official government statements and should not be relied on as legal or electoral advice.

7. Sharing

We may share information with:

• Infrastructure providers (hosting, email, SMS, analytics) under contract and only as needed;
• Representatives or their authorised staff when you interact with their profile or leader tools;
• Authorities when required by law or to protect safety and rights;
• Successors if we merge or restructure the business (with continued protection consistent with this Policy).

8. Retention

We keep account and rating data while your account is active and for a reasonable period afterward for backups, disputes, and legal compliance. Server logs are rotated on a shorter schedule. You may request deletion of your account subject to limits (for example, where we must retain evidence of abuse or legal holds).

9. Security

We use encryption in transit, access controls, monitoring, and vendor due diligence. No method of transmission or storage is completely secure; please use a strong password and report suspected compromise to us promptly.

10. Your rights (India)

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have rights to access, correct, erase, or withdraw consent for certain processing, and to nominate a contact in defined circumstances. To exercise these rights, email privacy@netasampark.com or use Contact us. We may verify your identity before responding.

11. Children

The Platform is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will delete it where appropriate.

12. International processing

We are based in India. Service providers may process data in India or other countries with appropriate safeguards. By using the Platform you understand your information may be processed where those providers operate.

13. Cookies

See our Cookie Policy for details on analytics, preferences, and similar technologies.

14. Changes

We may update this Policy. The “Last updated” date at the top of the page will change. Material changes may also be highlighted on the site. Continued use after an update means you accept the revised Policy.

15. Contact

16. Data Protection Board

If you are not satisfied with how we handle personal data, you can complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. Write to the Grievance Officer first at grievance@netasampark.com. This paragraph points to that complaint route. It is not legal advice.