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82 questions
NetaSampark is a civic engagement platform that connects citizens with their elected representatives. Citizens can participate in polls, share community ideas, raise issues, explore their representatives, and provide feedback.
The goal is to make participation in democracy easier and more meaningful — not just during elections, but throughout the year.
Citizens can use NetaSampark to explore their constituency, participate in civic discussions, vote in polls, share ideas, follow issues and learn about their representatives.
Representatives and their teams can use NetaSampark's leadership tools to understand their constituency, communicate with citizens and manage issues.
Yes. Citizen participation on NetaSampark is free.
You can browse publicly available information without necessarily creating an account.
However, certain participation features such as voting, submitting ideas, raising issues or providing verified feedback may require you to log in and/or verify your identity.
Creating an account allows NetaSampark to give you a more personalised experience.
Depending on your verification and profile information, you can:
You can create an account using your mobile number and OTP verification.
Follow the registration steps shown on the platform and complete your profile when prompted.
Some parts of NetaSampark can be explored without identity verification.
However, verification may be required for features where authenticity and one-person-one-participation are important, such as certain polls, ratings, ideas or civic participation features.
Verification helps maintain the integrity of civic participation.
It helps NetaSampark:
Your voter information can help establish that you are a genuine voter and associate you with the appropriate electoral constituency.
This is particularly important for constituency-specific participation and representative information.
A live photo can be used as part of the identity-verification process to help ensure that the person completing verification is the same person associated with the verification information.
No. Verification information should not be displayed as part of your public profile.
Your public profile and your private verification information should remain separate.
Your phone number should not be publicly displayed on your citizen profile.
It is used for account authentication and platform communication where applicable.
Yes. Your public profile should contain only information intended for public display.
Sensitive information such as your phone number and identity-verification information should remain private.
You can manage available profile and privacy settings from your account.
Your constituency helps personalise the platform.
It allows NetaSampark to show relevant:
If the constituency associated with your profile appears incorrect, you should use the available correction/support option rather than submitting inaccurate information.
Verified constituency information may require additional verification.
Polls allow citizens to express their opinion on issues that affect their community, constituency or wider society.
They provide a structured way for citizens to participate and understand what others think.
Polls may be created by NetaSampark, authorised representatives or other eligible users depending on the type of poll.
Each poll should clearly indicate its context where relevant.
Open a poll, review the question and available options, select your response and submit your vote.
Some polls may require you to be logged in or verified.
A verified participation system is designed to prevent duplicate voting where one-person-one-vote participation is required.
The exact rules may vary depending on the poll.
Whether a vote can be changed depends on the specific poll settings.
If vote changes are enabled, the poll will provide an option to update your response.
Your individual response should not be publicly associated with your identity unless the poll explicitly states otherwise.
Poll results are generally presented in aggregate so citizens can understand the overall response.
Polls can be organised by topics such as:
You can browse polls by relevance, location, category and activity.
Once your constituency is established, NetaSampark can surface polls that are more relevant to your community.
Latest shows recently published polls.
Trending highlights polls receiving significant recent participation or activity.
Ending Soon shows polls that are approaching their closing time.
Closed shows polls whose participation period has ended.
A Community Idea is a suggestion from a citizen about something that could improve their community or constituency.
For example:
Go to Community Ideas → Submit an Idea.
You can describe your idea, select a category, identify its impact area and, where available, add a location or supporting photo.
You may need to log in and verify your identity before submitting.
A good idea is:
Adding a photo, location or explanation can make an idea easier for others to understand.
Ideas can cover areas such as:
Impact Area tells NetaSampark how broadly an idea is intended to affect people.
Depending on the location, this can include:
Where the feature is available, yes.
A photo can help explain the problem or location and make the idea easier for other citizens and representatives to understand.
An idea may go through a review process before being published.
Once published, other citizens may be able to view, support and share it.
Ideas can help NetaSampark understand what citizens care about in different communities.
Yes. Once an idea is published, you can share its link with friends, family and members of your community.
The shared link can include a preview image and description so people understand the idea before opening it.
Yes, you can participate in an idea by supporting it.
This helps show which community suggestions have broader citizen interest.
An Idea proposes something that could make the community better.
An Issue reports a problem that needs attention.
For example:
Use the Issues or grievance feature, provide details about the problem and, where possible, add its location and supporting evidence such as a photograph.
Try to provide:
The clearer the report, the easier it can be to understand and act upon.
Where issue tracking is enabled, you can see the status of your reported issue.
For example:
If notifications are enabled for the issue, you may receive updates when its status changes or when there is a relevant response.
You can continue to track the issue through the platform where tracking is available.
If escalation or follow-up options are provided, you can use them to bring additional attention to the issue.
The Neta Directory helps citizens discover their elected representatives and explore publicly available information about them.
You can search by name, position, party, state, district or constituency.
You can search the Neta Directory or use your location/constituency information to find representatives connected to your area.
Depending on available data, this can include your:
Depending on the representative and available data, a profile may include:
The Neta Trust Score is a 0–100 civic feedback score designed to provide an aggregated view of citizen sentiment and feedback about a representative.
It is intended to help citizens understand how a representative is perceived across multiple dimensions.
The score is calculated using the methodology defined by NetaSampark and may incorporate citizen feedback across multiple parameters.
The methodology should be publicly available so citizens can understand how the score is generated.
The framework can include areas such as:
The exact weighting and methodology should be shown on the Trust Score Methodology page.
No.
The Neta Trust Score is an aggregated civic feedback indicator, not an objective declaration that one representative is better than another.
Citizens should consider the methodology, number of responses, time period and other available information.
Once the relevant rating feature is available to you, you can provide feedback on your representative across the parameters presented by NetaSampark.
Some ratings may require identity verification.
NetaSampark should use verification, participation controls and other safeguards to reduce manipulation.
The platform should also monitor unusual participation patterns and maintain transparency around the methodology.
Scores reflect the available citizen feedback and the methodology used to calculate them.
A difference in score does not necessarily mean that one representative is objectively better; it reflects the available data and citizen responses at that point in time.
The number of responses indicates how much citizen feedback contributes to the current score.
A score based on a larger number of responses may provide a stronger signal than one based on very limited participation.
NetaSampark should display the response count and relevant methodology wherever possible.
Your profile allows you to manage your account and see your participation on NetaSampark.
Depending on available features, you can view:
My Contributions shows the civic activities you have participated in through NetaSampark.
For example:
Badges recognise meaningful participation on the platform.
For example:
Badges are intended to encourage constructive civic participation, not competition.
Interests are topics you care about, such as education, healthcare, roads, jobs or public transport.
They help NetaSampark show you more relevant polls, ideas and updates.
Depending on the available features, you can follow:
Following helps you keep track of things that matter to you.
Notifications can alert you about relevant activity such as:
You can manage notification preferences from your account settings.
Yes. You can manage available notification preferences through your account settings.
Some essential account or security notifications may still be sent where necessary.
NetaSampark is intended for constructive civic participation.
Content should be:
Content may be removed if it includes:
Yes, where the reporting feature is available.
Use the Report option associated with the relevant content and provide a reason.
Reported content may be reviewed according to NetaSampark's moderation policies.
Depending on the outcome, content may remain available, be restricted, edited or removed.
NetaSampark Command Center is the leadership platform designed to help elected representatives and their teams understand and manage their constituency.
It brings together citizen engagement, constituency information, communication and issue management.
The platform is organised around four key capabilities:
Leaders and authorised teams can access relevant aggregated feedback and insights through the platform, subject to the platform's privacy and access controls.
Individual sensitive information should not be exposed unnecessarily.
Where the relevant functionality is enabled, authorised representatives or their teams can receive, assign, update and track issues.
Yes. The Communication Center is designed to help representatives communicate updates, announcements, outreach and other relevant information with citizens.
Yes. The Command Center is designed to provide constituency insights such as citizen priorities, poll results, issues, engagement and other relevant data.
Where the relevant data and module are available, the Command Center can provide booth-level analytics and constituency insights.
Representatives and authorised teams can contact NetaSampark to learn about the Command Center and available plans.
Book a DemoNetaSampark is a civic engagement platform designed to connect citizens and their representatives.
The platform is not intended to represent or promote a particular political party.
NetaSampark is designed as a platform for civic participation and access to information. It should not be used to unfairly promote or suppress any political party or representative.
NetaSampark supports civic engagement throughout the year.
It is not limited to election periods. Citizens can participate in polls, ideas, issues and representative engagement between elections.
No.
Elections remain the formal democratic mechanism through which citizens elect their representatives.
NetaSampark is intended to provide additional opportunities for participation, feedback and engagement between elections.
Democracy is stronger when citizens can participate beyond election day.
NetaSampark provides tools for citizens to:
Speak → Participate → Share → Give Feedback
and helps representatives:
Listen → Understand → Respond → Act
You can contact the NetaSampark team through the Contact Us page or the support options provided on the platform.
Check that you entered the correct mobile number and that your phone has network connectivity.
Wait briefly and request another OTP if the option is available.
If the problem continues, contact support.
Check that the information you provided matches your verification documents and that your live photo meets the requirements shown on screen.
If you continue to experience problems, contact support.
Try searching by state, district and constituency.
If your constituency is still unavailable or appears incorrect, contact NetaSampark support.
Ideas may go through a review process before they become publicly visible.
If sufficient time has passed and you still cannot find it, check My Contributions or contact support.
Some polls may require login or identity verification. Check whether your profile meets the participation requirements.
If you believe you should be eligible but cannot participate, contact support.
Public representative information should be kept as accurate as possible.
If you find an error, use the available reporting/correction mechanism or contact NetaSampark with the relevant details.
Use the account/settings options available on NetaSampark or contact support to request account deletion.
Certain information may need to be retained where required by law or legitimate operational requirements.
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